Elements and Performance Criteria
- Build networks and develop working relationships
- Establish formal and informal networks at the local, regional and national levels to support liaison and collaboration in accordance with organisational policy
- Recognise roles and responsibilities of stakeholders and ensure they are taken into account in interactions
- Develop working relationships with stakeholders to provide beneficial outcomes
- Conduct productive dealings with stakeholders in accordance with organisational protocols
- Obtain feedback from other organisations and governments to inform and improve service delivery
- Promote the organisation
- Use a range of strategies to promote a positive image of the organisation at every available opportunity
- Communicate issues, policies and practices to a range of audiences in writing and orally in accordance with organisational procedures
- Identify and involve appropriate key people to achieve outcomes
- Develop and distribute authoritative and specialist advice in accordance with organisational procedures
- Represent the organisation
- Communicate the organisation’s message clearly and confidently to stakeholders in accordance with organisational policy
- Promote the organisation to external stakeholders
- Provide advice to stakeholders consistent with organisational policy
- Provide advice in the context of strategic planning for the organisation in accordance with organisational policy
- Provide advice on sensitive matters in line with privacy and confidentiality legislation and guidelines